Meridith and Mark discuss the importance of emotional intelligence in sales and how you can use EQ to your advantage!

Cynthia in Denver asks: “My company is making us go through emotional intelligence training. I am finding it very interesting, but struggling with how it is going to really apply to my sales process. Can you help?”

Book recommendation: Emotional Intelligence for Sales Success: Connect with Customers and Get Results by Colleen Stanley

Lightning round: Top clues your customers are giving you without saying a word

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